Your photo got rejected. Or you want to avoid that happening. Here's every requirement for every major platform, why photos get rejected, and how to fix them in 30 seconds.
Delivery platforms automatically scan uploaded photos. If your image doesn't meet their technical requirements, it gets rejected without explanation. Here are the most common reasons:
Image dimensions below platform minimum
Fix: Resize or upscale to meet minimum requirements
Image doesn't match required proportions
Fix: Crop to correct ratio without cutting food
Image appears out of focus or pixelated
Fix: Retake with steady hands or use AI sharpening
Too dark, too bright, or uneven lighting
Fix: Use natural light or AI brightness correction
Every platform has different specs. Use this table to ensure your photos meet requirements before uploading.
| Platform | Min Dimensions | Max Size | Aspect Ratio | Format |
|---|---|---|---|---|
| Uber EatsLandscape orientation required | 1920 x 1080 | 5 MB | 16:9 | JPG, PNG |
| DoorDashCenter composition critical | 1200 x 800 | 10 MB | 3:2 | JPG, PNG |
| GrubhubProfessional quality expected | 1024 x 768 | 6 MB | 4:3 | JPG, PNG |
| PostmatesNow merged with Uber Eats | 1920 x 1080 | 5 MB | 16:9 | JPG, PNG |
| SeamlessSame as Grubhub (owned by same company) | 1024 x 768 | 6 MB | 4:3 | JPG, PNG |
| CaviarDoorDash subsidiary | 1200 x 800 | 10 MB | 3:2 | JPG, PNG |
| DeliverooUK/Europe/Asia | 1024 x 768 | 5 MB | 4:3 | JPG, PNG |
| Just EatUK/Europe | 1200 x 800 | 5 MB | 3:2 | JPG, PNG |
| Skip the DishesCanada (square format) | 1024 x 1024 | 5 MB | 1:1 | JPG, PNG |
Pro tip: Shoot at 1920x1080 or higher and you'll meet requirements for every platform. Then resize down as needed.
Upload your photo and instantly see if it passes or fails for every platform. Free, no signup required.
Check Your Photo FreeImage dimensions below platform minimum
Resize or upscale to meet minimum requirements
Image doesn't match required proportions
Crop to correct ratio without cutting food
Image appears out of focus or pixelated
Retake with steady hands or use AI sharpening
Too dark, too bright, or uneven lighting
Use natural light or AI brightness correction
Watermarks, logos, or promotional text
Remove all text elements from food photos
Cluttered, dirty, or distracting backgrounds
Clean background or use AI background replacement
File type not accepted (HEIC, WEBP, etc.)
Convert to JPG or PNG format
Exceeds platform maximum file size
Compress without losing visible quality
Each platform has nuances beyond basic requirements. These guides cover platform-specific best practices.
MenuCapture uses AI to fix common photo issues: resize, brighten, correct colors, replace backgrounds. Upload your rejected photo and get a version that passes.
Shoot at 1920x1080 pixels (1080p). This meets or exceeds the minimum for every platform. You can then resize down for specific platforms if needed.
Platforms use automated systems that check dimensions, file size, and sometimes image quality. They often don't specify which requirement failed. Use our free checker tool to identify the exact issue.
Not directly. Each platform uses different aspect ratios. You'll need to crop the same photo differently: 16:9 for Uber Eats, 3:2 for DoorDash, 4:3 for Grubhub. Keep the main dish centered so cropping doesn't cut important elements.
You can adjust brightness in your phone's photo editor, but this often looks washed out. AI tools like MenuCapture can intelligently brighten food photos while preserving natural colors and shadows.
JPG is preferred for food photos. It produces smaller file sizes with minimal visible quality loss. PNG is better for images with text or graphics, but creates larger files that may hit size limits.